Summary
Multilingual growth strategist and customer success leader who turns customer conversations into long-term relationships for B2B startups and scale-ups. I own InnoWave, where I craft data-driven LinkedIn and event campaigns that secure meetings with decision-makers and keep pipelines full.
Fluent in 5 languages and backed by a 22K-strong professional network (my local lead magnet), I excel at translating complex challenges into scalable, cross-cultural growth.
Experience in Details
Owner & Principal Consultant
Poland (Remote)
2024-Present
Services: Marketing Strategy | Social Media Marketing | Lead Generation | Business Consulting | Training | Content Planning | Event Marketing | Live Events | Event Planning
- Generated new decision-maker leads and accelerated sales growth.
- Crafted data-driven marketing strategies for B2B companies.
- Executed social media campaigns, with a focus on LinkedIn, to drive product sales.
- Provided business consulting, content planning, and writing services.
- Managed end-to-end event planning and execution, minimizing potential issues.
- Trained client teams on customer acquisition, content creation, and business growth strategies.
Customer Relationship Manager
Dubai, UAE (On-site)
2024
- Reconnected with 10 key customers and a strategic partner, including FAB, DEWA, and Mashreq Bank, within the first month.
- Converted a trade show discussion into a $200K opportunity in 20 minutes by facilitating collaboration between sales and security teams.
- Spoke at the first post-COVID online event, attracting 370 LinkedIn viewers and generating a new project request.
- Optimized online event strategy, increasing attendance by 500% and enhancing company visibility.
- Together with Ghazi, my technical counterpart, Implemented Monday.com for project tracking, improving efficiency by 50%.
Customer Success Manager
USA (Remote)
2022 – 2023
- Onboarded 44 new customers and re-engaged inactive accounts.
- Enhanced customer communication through personalized messages via email, Slack, and LinkedIn.
- Initiated and supported 5 community events, significantly increasing brand awareness.
- Represented the company at KubeCon 2023 (Amsterdam) and WeAreDevelopers 2023 (Berlin), identifying new leads.
Customer Success Representative
USA (Remote)
2021 – 2022
- Provided technical, problem-solving, and sales support to over 7,000 customers, achieving up to 100 positive ratings.
- Conducted new feature testing, submitting enhancement requests and bug reports to contribute to product improvement.
- Served as the sole European time zone representative for six months, ensuring prompt resolution of global customer inquiries.
Previous Positions (2006-2020)
- Accountant, AP & IP (Danish Market) — IBM, Kraków, Poland (2019 – 2020)
- Order Management Specialist (Scandinavian Market) — Olympus, Wrocław (2019)
- Sales & Marketing Assistant (Danish Market) — Beliani Group, Szczecin (2018)
- Senior Master Data Custodian — DNV GL, Gdynia (2017 – 2018)
- Data Management Analyst (Customer Master Data) — Colgate-Palmolive, Warsaw (2015 – 2017)
- 1st Line IT Support Engineer — Atos IT Services, Bydgoszcz (2014 – 2015)
- English Teacher — VIP Bees School, Lutsk (2014)
- Senior Administrator Support — Volyn National University, Lutsk (2012 – 2013)
- Hospitality & Translation Jobs — Zaleski Hotel; Kromberg & Schubert (2006 – 2010)
Fluent:
English, Polish, Ukrainian
Advanced:
Danish, Russian
Passive:
German, French, Latin, Swedish, Norwegian, Croatian
Beginner: Arabic
Soft Skills
Strategic relationship-building & networking
Persuasive storytelling & communication
Public speaking & event facilitation
Cross-cultural (multilingual) communication
Negotiation & objection-handling
Team leadership & coaching
Customer empathy & problem-solving
Data-driven decision-making
Tech & Marketing Stack
Lead Generation & Outreach
LinkedIn Sales Navigator, LinkedHelper, Waalaxy, Outreach.io
Integrated Marketing & Events
LinkedIn, virtual & live event platforms
Sales & CRM
Salesforce, HubSpot, SAP, Zendesk, Local ERP/CRM systems
Content & AI Copywriting
ChatGPT, Gemini, Gamma
Automation Workflows
CRM/marketing automation rules
Project & Collaboration
Jira, Monday.com, Trello, Google Workspace, Slack
Awards & Recognition
2013: 2nd place, Teacher's Division, International Creative Writing Competition
Interests
People: Focus on F2F, intro coffee chats and brainstorming sessions
Travel: Visited 20+ countries across 3 continents and lived in 5 countries in the last 15 years
Language learning: Mastered Arabic alphabet in just a 2-hour session
Mentoring: LinkedIn coach
Community: Danish-Ukrainian Cultural Exchange Program
References
Direct supervisor
Supervisor of a collaborating department
Direct supervisor
Customer
Direct Supervisor and B2B Partner
B2B Partner
Colleague and partner-in-crime ;)
B2B Partner
ANNA KOVALCHUK, Cand.Phil.